Catalog Number : agf1354
Title : People Management Skills: The Art of Relationship Building
Speaker : Barbara Faruggio

Webplay Recording Date : 12-14-2017
Webplay Price : $ 150 for two weeks viewing

Target Audience: 

• Department heads
• Supervisors
• Human Resources
• Senior Leadership

Webinar Objectives:

• Realize the strong relationship between a manager’s ability to build positive relationships and a department’s success
• Name the challenges and variables managers address in building positive relationships
• List the two leadership styles that most impact a positive work climate
• State the “7” reasons why people leave an organization
• List the “7” key tactics for building relationships and supports staff retention
• Recall one approach for each of the four personality styles that will support engagement of staff
• Name at least two metrics used to measure the people skills of a manager

A Few of the Topics that will be covered:

• Understanding the strong relationship between a manager’s ability to build positive relationships and a department’s success
• The challenges and variables managers address in building positive relationships
• The “7” reasons why people leave an organization
• The five basic leadership styles with a focus on those that most impact a positive work climate
• The manager as the change agent in relationship building
• The concept of “Zapping” versus “Sapping” in building staff relationships
• The “7” key tactics for building relationships and supports staff retention
• The role of coaching in relationship building
• Job Sculpting as a relationship building strategy
• Three approaches for each of the four personality styles that will support engagement of staff
• Metrics used to measure the people skills of a manager

Contact Hours:

• Nursing participants: Instruct-online has approved this program for 1.2 contact hours, Iowa Board of Nursing Approved Provider Number 339.
• All other participants: Must attend the entire Webinar and complete a Webinar critique to receive a 1 Hour Attendance Certificate for each program.

Completion of offering required prior to awarding certificate.

Full tuition is refunded immediately on request if the participant has not been sent the program materials and instructions. Once the instructions (including access codes) have been sent, a full refund will be issued only after the program runs and it is verified that the participant did not access the program.